Right Of Withdrawal

1 August 2019

You have the right to revoke the agreement without indication of reasons within a term of 14 days.

The withdrawal term expires 14 days after concluding the agreement. If you use the delivered service within this term, you are obliged to pay for the used service.

In case of ordered services, the withdrawal term expires 14 days after concluding the agreement.

If you want to use your right of withdrawal, you will need to return the product to us within 14 days, including a statement, e.g. by filling out standard form, declaring that you want to use your right of withdrawal. This can be sent to:

Van Hogendorpstraat 7
7522AS Enschede

We ask of you to keep the product in its original package as much as possible when you return the product to us.


If you exercise your right of withdrawal, we will refund your payments, including shipping costs for the first delivery, as soon as possible and no later than 14 days after you confirmed you will exercise your right of withdrawal. We will refund your order using the same payment method used to order your product(s), unless you prefer a different method. You will bear the costs for the return shipping. We estimate these costs at maximum € 15,00.

Exclusion of the right of withdrawal

The right of withdrawal is not applicable in the following cases:

  • CD's, DVD's, Blu-Ray discs or software where the seal has been broken.
  • Business customers.

Standard form right of withdrawal

(only fill out and send this form if you want to exercise your right of withdrawal) To:

Van Hogendorpstraat 7
7522AS Enschede.

I/We * hereby share with you that I/we, with regards to the agreement concerning:

The sale of the following products:

The delivery of the following digital content: The execution of the following services:

Make use of my/our right of withdrawal.

Ordered on* / received on*:

Name(s) customer(s):

Address customer(s):

Signature customer(s):

Signature of costumer(s) is only required when this form has been submitted on paper.)


(*) Strike out whichever is not applicable

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Willem Wezenberg
Willem Wezenberg
Partner at DuggMedia
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